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What You Need to Know About Our Terms

When you open an account with apolo77, you're agreeing to the rules that keep the lobby fair, secure and open for everyone.

Account security & verificationPayment and withdrawal rulesGame play and live table conduct
apolo77 What You Need to Know About Our Terms
HELP WITH TERMS

Reach Our Support Team About Policy

If you have questions about these terms, your account rights, or how we handle your data, our support team is ready to help. You can reach us through live chat during lobby hours, via email for detailed policy inquiries, or through your account settings where you'll find links to contact us directly. Players in Semarang and across Indonesia can expect responses within business hours.

Team online

Live Chat

Open the chat widget in your account lobby for instant policy questions and account clarifications.

Email Support

Send detailed questions about these terms to our support inbox; we reply within 24 hours on business days.

Account Settings

View our full policy document and contact options directly from your profile settings menu.

YOUR DATA & SECURITY

How We Protect Your Account and Information

Your account data—payment methods, game history, withdrawal records—is encrypted and stored securely on our servers.

Encryption & Storage

Your login credentials, deposit history and personal details are encrypted and secured on protected servers.

Payment Security

DANA, OVO, GoPay and QRIS transactions are verified and processed through certified payment gateways only.

Data Access Requests

You can request a copy of your account data, game logs and payment history within seven business days.

Account Updates

Change your password, contact details and payment preferences directly from account settings anytime.

Cookie Management

We use cookies to track lobby behaviour and improve your experience; adjust your browser settings to opt out.

Termination & Closure

Request permanent account closure from settings; we process closures within three business days.

Frequently Asked About Our Policy

Operating more than one account under your control violates these terms. If we detect duplicate accounts linked to the same phone, DANA wallet or payment method, we'll flag them for review and may suspend all accounts pending verification. Withdrawal requests may be frozen during investigation.

You can request account closure from your settings at any time, whether you have an active balance or not. We process closures within three business days. Outstanding withdrawals are processed before closure is finalized; outstanding deposits are refunded to your original payment method.

We retain your account records—transaction history, game logs, personal details—for seven years after closure for compliance and dispute resolution. You can request deletion of certain data sooner by contacting support, subject to local law and regulatory requirements.

These terms apply to all deposits and withdrawals via DANA, OVO, GoPay, QRIS and bank transfer. Each payment method has its own processor agreements; your transaction is governed by both apolo77 terms and your payment provider's terms of service.

We do not share your personal or payment data with third parties outside our payment processors and support contractors. Law enforcement requests are handled according to local law. You can request a full data-sharing log from support at any time.

Harassment, spam, sharing other players' information, promoting external services, or disrupting table flow will result in mutes or table bans. Repeated misconduct may lead to account suspension. Fair play rules apply to all live games; collusion or dealer manipulation attempts result in immediate account closure and fund forfeiture.

For withdrawals over specified amounts, we request identity verification via your account. Upload a photo ID and proof of address through the verification form in your profile. Most verifications clear within 24 hours. If documents are unclear, support will contact you with next steps.